How to Disable Session Email Reminders

Last updated May 10, 2022

Emailed session reminders are helpful for virtual attendees using the desktop experience; however, they may not be ideal for app users/in-person events for the following reasons:

  1. A reminder is sent to the primary email address instead of appearing as a push notification on the mobile device/app.
  2. Clicking the link in the session reminder email sends the mobile device user to the browser instead of the native app.

How to Enable/Disable Emailed Session Reminders

  1. Select an event and click the Edit Event button on the top right-hand-corner of the screen.
  2. Select the Schedule tab from the left-hand panel and scroll to the bottom of the page.
  3. Under Email Reminders, select:
    1. Yes if participants should receive emailed session reminders (Recommended for virtual events)
    2. No if participants should not receive upcoming session reminders (Recommended for in-person events)

Recommended Event Configurations

Virtual Events

Under Edit Event > Basics tab, allow app users to view times in their own time zone:

When creating a new event, the above configuration is the default setting for the Virtual Event template:

In-Person Events

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