How to Disable Session Email Reminders

Emailed session reminders are helpful for virtual attendees using the desktop experience; however, they may not be ideal for app users/in-person events for the following reasons:

  1. A reminder is sent to the primary email address instead of appearing as a push notification on the mobile device/app. 
  2. Clicking the link in the session reminder email sends the mobile device user to the browser instead of the native app. 

With the 2022.v3 update, an option was added to the backoffice where session reminder emails can be enabled/disabled. 

How to Enable/Disable Emailed Session Reminders

  1. Select an event and click the Edit Event button on the top right-hand-corner of the screen. 
  2. Select the Schedule tab from the left-hand panel and scroll to the bottom of the page.
  3. Under Email Reminders, select:
    1. Yes if participants should receive emailed session reminders (Recommended for virtual events)
    2. No if participants should not receive upcoming session reminders (Recommended for in-person events)

Recommended Event Configurations

Virtual Events:

Under Edit EventBasics tab, allow app users to view times in their own time zone:

When creating a new event, the above configuration is the default setting for the Virtual Event template:

In-Person Events:

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