Manage Conversation Notifications

Conversations supports notifications via email to alert users of new posts. For more information, read about Conversations Notifications here.

To activate notifications, ensure that the Conversations feature is enabled. If you need assistance with enabling this feature, please reach out to your dedicated Product Specialist.

For organizations that have Conversations, a tab to Conversations will be available in the Organization-level of the backoffice: 

The tab contains the UI to add managers to your account, a link to your organization’s unique Conversations platform, and notifications settings where you can enable the features described below:

Use the "edit notification settings" link to change the settings.

The notifications page will appear.

Notifications Settings

Enable notifications for all Conversations users - This option, when checked, will reveal more detailed settings you can use to fine tune notification settings. With notifications enabled, users will be allowed to subscribe to notifications Daily or Weekly, by revealing a notification settings page where they can modify the option. Aside from these two options, users can opt out of notifications by selecting Never.

Default

Email notifications default setting - This setting is default frequency for notifications. It allows you to essentially auto-subscribe users to daily or weekly notification emails. The default option is never, so that notifications do not go out unexpectedly. All users can update their preferences to override the default.

Note: the action will take place immediately. If this is set to daily or weekly and there is recent activity to notify on, notifications will start sending out soon after. In other words, there is no delay after activating notifications for the first time as long as there are recent posts or discussions. Be aware of this when enabling this feature!

Footer HTML Content

Email template’s follow a strict template, but the final content of the email can be controlled by organization managers. This allows you to customize the message at the bottom of emails to include company, contact information and other useful content for your users.

You do not need to know how to code HTML to create the footer, simply use the text field tools to add bold text, italics and hyperlinks to your email footers.

Footer Plaintext Content

It is recommended that the text more or less matches the Footer HTML Content.

Some email clients do not support HTML content and will display unformatted text. To add support for these users, create a copy of your HTML footer. You will not be able to create links or add any formatting to this field, so if you need to add links you can include the full URL.