Conversation Notifications

Notifications for Conversations can be enabled to help drive activity to your Conversations platform. When activity happens in Conversations – either new Discussions or new Replies – users who have permission to see those items will be sent a digest of recent activity based on the settings.

The email appears as:

The email will contain links to all discussion and a link to manage notification preferences. The links will log the user in, if they are not already logged in.

With daily notifications in place, consider the following example. If Bob, Maggie, and Sam are in the same Conversations group, and Maggie posts a new discussion, Bob and Sam will both see an email informing them that there is one new discussion added to their group. If Sam later posts a reply to the discussion, Maggie and Bob will see an email saying there is one new reply. Bob, having recently been notified, will see the notification the following day.

Notifications can be throttled to one of three options: Never, Daily or Weekly. Each user can update their preferences for themselves.

Related: Learn how to enable notifications, change the default frequency and add information to the email notifications.

Organization administrators, or those who have access to the backoffice, must first enable the Conversations Notifications feature before individual users can set their preferences. Admins have the same notification frequency options as users: Never, Daily or Weekly. If the desire is for all users to receive weekly notifications, the default should be set to Weekly.

The user’s preference will always be honored in lieu of the default. So if the Bob sets his preference to Never receive notifications, and the organization sets a default of Daily or Weekly, he will not receive notification emails.