How to Provide Login Assistance using Access Codes
Last updated October 31, 2022
Event admins can generate Access Codes in the backoffice to help registered participants login and enter both virtual and in-person events.
This new feature serves as a backup option in case attendees do not receive the platform's invitation emails.
Use cases:
- An attendee registered in the event backoffice is not receiving login/invitation emails
- A registered attendee does not have access to their registered email inbox
- The login link opens the event in a mobile browser instead of the app
Requirements:
- The attendee must have a roster profile (be a listed registrant for an event) in the backoffice
- The Authentication Instructions field must be filled out in the backoffice (Please see: Authentication and troubleshooting Instructions)
- For app users, they must have a version of the app installed that is 2022.v6 or above
Note: please verify the identity of the user for which you are giving access. One simple method may be to check if the user requesting help is using an email address that matches the registrant email address in the backoffice.
How to Generate an Access Code/Login Link
Generating an access code/login link is easy:
- Select the registrant profile of the user that is requesting assistance in the backoffice and click "Login Assistance":
- Choose either of the following options:
- Generate Login Link - for virtual events that use the public site (link valid for 15 minutes) or
- Generate Access Code - for in-person events that utilize the app (code valid for 60 minutes)
- Copy the code or URL and share it with the user:
Using Access Codes and URLs (For Attendees)
For virtual events on the desktop experience, users can simply login by clicking on the Login Link to be directed to the correct event.
For mobile apps, users can either:
- Select the "Log In with an Access Code" option in the login screen and enter the code or:
- Tap the "Enter Access Code" button on the event selection screen for the organization:
RD Mobile FAQ
Got a quick question? Check out RD Mobile's FAQ page for a quick answer. A collection of our most common client questions all in one place!
- Can I Copy and Paste an Event?
- What images can I upload to brand my app?
- How can I make changes to my app store listing?
- How often can I update event content in the apps?
- Registrant Profile vs. Participant Profile
- Do unpublished events automatically reflect changes I’ve made to event content?
- Are there differences in how Engagefully looks or behaves across different devices?
- How soon will attendees see the updated content on their devices?
- Can attendees export their sessions to their device calendar?
- Will Engagefully EVENTS work when the attendee doesn’t have Internet connectivity?
- Is it possible for attendees to manually fetch the most recent content?
- Does RD Mobile have surveys and polls?
- How will the custom values appear in the app?
- Where will ads show up?
- What is the difference between the Attendee Roster and Attendee Social Profiles?
- What is RSS?
- How do I remove flagged posts, photos, and comments from the app?
- What is the Personalized Dashboard?
- What different content can display in the Dashboard?
Get Started With Conversations
RD Mobile's Conversations provides a space for members, event participants, committees, and groups to connect and engage. Conversations is available as an add-on to RD Mobile’s Engagefully platforms.
About RD Products
RD Mobile’s industry-leading Engagefully & Engagefully EVENTS apps & platforms power year-round member engagement as well as in-person, hybrid/blended & virtual events - on both mobile & desktop devices.
Get Started With Year-Round Content
Ready to set up your year-round content on the Engagefully platform? Follow these steps to kickstart your engagement.
On-Site Tools & Support
This is a collection of tools, tips and best practices to support your participants leading up to and during your event.
- How To Create a Password for User Profiles - iOS Devices
- Supported Devices
- How To Create a Password for User Profiles - Desktop
- How to Provide Login Assistance using Access Codes
- Assigning Event Support
- Attendee Support Basics
- Registrant Profile vs. Participant Profile
- How To Create a Password for User Profiles - Android Devices
Publish & Promote Your Event
Your event is ready to go, now it's time start engaging participants.
- How to Publish Your Event
- Invitation Email
- Follow-Up Emails
- Email Templates
- App Marketing Resource - How-To Guides
- Increasing App Downloads & Engagement - Marketing Campaign
- App Marketing Resource - Digital Business Card Exchange Promo Image
- App Marketing Resource - Website Samples
- App Marketing Resource - Spinner Samples
Add Basic Event Content
Ready to start adding content to your new event? Learn the basics here in this step-by-step guide.
- How do I create a Notification?
- Setting Up Sessions
- Setting Up Speakers
- How to Reorder Speakers and Designate Speaker Roles
- Setting Up Exhibitors
- How do I create tags for my Event?
- How to Add Registrants
- Registrant Profile vs. Participant Profile
- How to Manage Content In Bulk
- How do I enable and manage the event Dashboard?
- Add a New Menu Item
- Add a Map
- Setting Up Ads
Advanced Event Features
Want to supercharge your event? Browse through this collection of advanced features to determine what your event needs to take it to the next level.
- Event Roles
- How to Reorder Speakers and Designate Speaker Roles
- How to Create Exhibitor Booth Staff, Moderators, and Sponsor Representatives Using Custom Content.
- How to Create Custom Content
- What are Custom Labels used for?
- Event Integrations FAQ
- Embed Sessions on Your Web Site
- Embed Speaker Details on Your Website
- Embed Exhibitor Lists on Your Web Site
- How to Add Surveys, Evaluations & Polls
- Exhibitor Management Portal
- QR Code and Virtual Session Check-In
- Digital Business Card Exchange
- Setting Up Gamification
- Arranged Appointments
- Embed YouTube Content within Sessions
- Embed Vimeo Video Content within Sessions
Create a New Event
Ready to create a new event on the Engagefully & Engagefully EVENTS (formally Eventsential) platform? This step-by-step guide will walk you through creating and configuring a new event.